Services​

SmartSpot provides comprehensive and streamlined manufacturing services, covering the entire process from product selection and custom design to precision production, careful packaging, and reliable delivery. Our experienced team ensures seamless coordination at every stage, delivering end-to-end solutions that meet the highest standards of quality and efficiency for our clients worldwide.

01.

Pre-Sales Service

  • Professional Consultation: We provide dedicated technical video conferences to gain in-depth understanding of your working conditions and requirements.
  • Technical Solutions: Preliminary technical solutions will be provided and explained in detail through online meetings.
  • Quick Quotation: Guarantee fastest response within 2 hours, providing detailed quotations with multiple options.
  • Full Documentation: Offer complete solution design drawings, 2D/3D product designs and installation foundation drawings.
  • Factory Transparency: Welcome video factory inspection, also provide assistance for local partners to conduct onsite audits.
  • Dedicated Service Team: 24/7 online customer service team including sales, technicians, supervisors and emergency contacts for seamless communication.

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    02.

    In-Sale Service

  • Order Confirmation Confirm final price and delivery schedule Formal order agreement signing
  • Order Processing Dedicated order number and real-time tracking system Regular production updates every 3-5 days
  • Quality Assurance Complete laboratory testing report before shipment Accept third-party inspection and video quality verification
  • Warehouse & Logistics Professional packaging and shipment preparation Continuous order follow-up until delivery completion

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    03.

    After-Sales Service

  • Regular Shipping Updates Every 7 Days
  • Professional installation and commissioning guidance
  • Detailed operation and maintenance manual
  • 7*24 hours continuous technical support
  • Dedicated after-sales team provides full support upon customer receipt of goods, including installation guidance, usage troubleshooting, and ongoing follow-up
  • 24/7 remote technical guidance; support for self-installation or dispatch of technicians to customer location when needed

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